A solid read by my friend and former colleague Eric Heine on the Integra Technology Consulting Blog. Eric and I delivered a very large Siebel implementation in record time many, many moons ago. He is a true leader in CRM implementations and decries “package slamming”. To add my $0.02, user adoption is key in any type of CRM implementation, and a client will be as successful as they want to be. To slam in a package without the proper consideration for your process and your team does not make “sense or cents”.
September 17, 2009
Tags: CRM, Integra Techology, reads
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